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Abstract

In recent years, the healthcare industry has witnessed a revolutionary transformation with the integration of artificial intelligence (AI) technologies, particularly AI chatbots and virtual assistants. Design characteristics play a crucial role in optimizing user experience, as highlighted by insights from experimental research. Hidoc Dr, a key player in AI-driven healthcare, exemplifies the transformative potential of AI solutions, notably through its innovative Dr's Chatbot. The article discusses AI chatbots pivotal role in patient engagement, administrative efficiency, personalized health information, remote monitoring, and addressing language barriers. Despite challenges, ongoing AI development promises a transformative future for patient-centered care, necessitating collaboration among technology developers, healthcare professionals, and policymakers for responsible integration.

Keywords

Healthcare Industry, Artificial Intelligence (AI) Technologies, AI Chatbots, Virtual Assistants, User Experience, Design Characteristics, Quadruple Aim, Hidoc Dr, Patient Engagement, Administrative Efficiency, Personalized Health Information, Remote Monitoring, Telehealth, Language Barriers, Ethical Considerations.

Reference

  1. Bajwa J, Munir U, Nori A, Williams B. Artificial intelligence in healthcare: transforming the practice of medicine. Future Healthc J. 2021 Jul;8(2):e188-e194. doi: 10.7861/fhj.2021-0095. PMID: 34286183; PMCID: PMC8285156.
  2. Alowais, S.A., Alghamdi, S.S., Alsuhebany, N. et al. Revolutionizing healthcare: the role of artificial intelligence in clinical practice. BMC Med Educ 23, 689 (2023). https://doi.org/10.1186/s12909-023-04698-z
  3. Curtis, R. G., Bartel, B., Ferguson, T., Blake, H. T., Northcott, C., Virgara, R., & Maher, C. A. (2021). Improving user experience of virtual health assistants: scoping review. Journal of Medical Internet Research, 23(12), e31737.
  4. Hidoc Dr. Available from: https://hidoc.co/. [Accessed on 6th January 2024

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Asma Shaikh
Corresponding author

Infedis Infotech LLP

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Haritha CK
Co-author

Infedis Infotech LLP

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Arina Mullick
Co-author

Infedis Infotech LLP

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Varun Gadia
Co-author

Infedis Infotech LLP

Haritha C. K. , Asma Shaikh, Varun Gadia, Arina Mullick, Enhancing Patient Care With AI Chatbots And Virtual Assistants, Int. J. of Pharm. Sci., 2024, Vol 2, Issue 2, 10-13. https://doi.org/10.5281/zenodo.10603065

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