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  • Patient’s Satisfaction Towards Outpatient Pharmacy Services At Tertiary Health Care Centre
  • 1Assistant professor, Dept of Pharmacology, RRMCH, Bangalore
    2Professor and Head, Dept of Pharmacology, Hassan Institute of Medical Sciences, Hassan
    3Associate professor, Dept of Pharmacology, Hassan Institute of Medical Sciences, Hassan
     

Abstract

Introduction: Patient satisfaction is a goal to be achieved by health-care services and therefore researched to incorporate improvements in the health-care system. The pharmacy service is an essential element of the health-care system having direct contribution to improve the public health and positive health outcomes. Various factors affect the patient satisfaction in pharmacy service including the socio-demographic variables, waiting time, health status and the patient’s expectations, pharmacy location, availabilities of medication and cost. Hence, the present study was aimed at assessing as well as analysing the patient’s satisfaction and the variables of outpatient pharmacy services affecting their view at tertiary health care centre. Materials and methodology: Present study was conducted for a period of three months, May 2022 to July 2022. We had included 250 patients of either gender, aged more than 18 years attending the OPD pharmacy at Hassan Institute of Medical Sciences (HIMS) teaching hospital. A pre-formatted, Public Health Clinic Patient Satisfaction Questionnaire (PHC-PSQ) towards pharmacy services, including the demographic details of the patients and the 22 questions related to the pharmacy services will be given to the patients. Results: 98% of the patients whereas their main concern was the availability of seating area at the OPD service. Major unsatisfactory components were pharmacist being able to solve all the doubts. female gender and elderly age were negatively correlated with the satisfaction about OPD facilities whereas the satisfaction of OPD services among urban population were found to be positively correlated. Conclusion: Regular studies on patient’s satisfaction about various components of the health care system will be are crucial which could help in improving and enhancing the quality of particular clinical services.

Keywords

Out patients, Pharmacy services, Satisfaction study, Patient perspective.

Reference

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Photo
Manjula M. J.
Corresponding author

Assistant professor, Dept of Pharmacology, RRMCH, Bangalore

Photo
Deepak P.
Co-author

Professor and Head, Dept of Pharmacology, Hassan Institute of Medical Sciences, Hassan

Photo
Sahana G. N.
Co-author

Associate professor, Dept of Pharmacology, Hassan Institute of Medical Sciences, Hassan

Photo
Jayashree V. N.
Co-author

Manjula M. J., Deepak P. , Sahana G. N. , Jayashree V. N., Patient’s Satisfaction Towards Outpatient Pharmacy Services At Tertiary Health Care Centre, Int. J. of Pharm. Sci., 2024, Vol 2, Issue 2, 458-464. https://doi.org/10.5281/zenodo.10677480

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